Missing from my subscription list


#1

I was wondering if there were any possible way of figuring out how subscriptions are all of a sudden missing from my list.
I know for a fact that I did not unsubscribe from any show and I do not know what show it could be. The only idea I have is the creator could have possibly taken it down.


#2

Hi @njm328 - Thanks for sharing your concern here. We can further check it for you by sending logs in Settings > Help > [Contact us]. Please also let us know in your report the exact title of the missing podcast series. We look forward to receiving your report soon. Cheers.


#3

Therein lies the problem. I cannot for the life of me remember the name of the title. Would sending logs without the title’s name even be productive?


#4

Hi @njm328 - I’m afraid it will be difficult for our team to investigate the issue without knowing the missing podcast series.

As a suggestion, you may consider checking your History list (found within the Play Later/Playlists screen). We’re thinking perhaps you previously played an episode from the series, and you’ll be able to remember the series title from there. Cheers.


#5

Hello again. I’ve realized the elusive show that had dissapeared from my subscription list. I have added a few and removed a few shows from said list since that moment had happened. Will that interfere with figuring out how it had happened in the first place?


#6

Hi @njm328 Please correct me if I’m wrong but is “The Elusive Show” the title of the missing subscribed series?
I see - yeah, that may affect with determining the cause of the issue as it’s possible you accidentally unsubscribed from the series while re-organizing your subscriptions list.
Cheers.


#7

I guess anything could be possible. The show was actually the New Yorker Radio Hour. Which is odd because within the time it “unsubscribed itself”, no new episode had published.


#8

Thanks for your reply, @njm328. We appreciate the additional info you’ve provided. We’ll take note of this concern for now as there’s a possibility the podcast was accidentally unsubscribed from. Nonetheless, we’ll closely monitor similar reports we may receive from other users. Cheers.