Issues when changing how episodes are sorted


#1

Changing from newest to any of the other options will result in unwanted behaviors. Either all the episodes disappearing and showing just a blank section or random episodes appearing and disappearing. In the case of the latter, some of these have been played already and naturally aren’t there when set to newest, because I am a gold member. Going back to newest makes everything reappear as it should.


#2

Sorry about that. Can you please send us logs so we can investigate this further?


#3

From what I can see there doesn’t seem to be a way to send logs for the web app, am I mistaken?


#4

@walter1124 Ah sorry - I thought it’s an issue you’re having on our mobile app. Please disregard our request.

By the way, may we know which playlist you tried sorting episodes?

Cheers.


#5

It’s actually my subscriptions, should’ve mentioned that. My playlists sort as expected, but when changing anything among my subscriptions it acts up.


#6

@walter1124 Did you mean the episode list you see when you access [Subscriptions]? Or the episode list of any of your subscribed podcast series?
Cheers.


#7

I meant the former, accessing my various lists of subscriptions from the heading at the top. Though because you mentioned it, I just tried sorting on a few different series pages and that works some of the time, can’t determine what causes it to break.


#8

@walter1124 which browser are you using and have you tried it on another computer? Do you have any browser extensions that may have caused it?